Privacy Policy

Last Updated: January 2026

BarleyBottom Travel ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our website and travel services.

1. Information We Collect

We collect information that you provide directly to us when you:

• Submit an enquiry or contact form (name, email, phone, destination preferences, message)
• Subscribe to our newsletter (email address)
• Request a quote or book a trip (travel dates, passenger details, payment-related information)
• Create an account or profile on our site, if applicable

We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device type, and pages visited. This helps us improve our site and services.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our travel services
• Process bookings and send confirmations and updates
• Respond to your enquiries and provide customer support
• Send you newsletters and marketing communications (where you have consented)
• Comply with legal obligations and protect our rights
• Analyse site usage to improve user experience

3. Sharing and Disclosure

We do not sell your personal data to third parties. We may share your information only in the following circumstances:

• Service providers: With trusted partners who assist us in operating our website and delivering travel services (e.g. accommodation providers, tour operators, payment processors). These parties are contractually required to protect your data.
• Legal requirements: When required by law, court order, or government authority.
• Protection of rights: To protect the rights, property, or safety of BarleyBottom, our customers, or others.

4. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes secure transmission (e.g. HTTPS), limited access to personal data, and secure storage. Despite our efforts, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Enquiry and contact form data are typically retained for a limited period unless you become a customer or consent to longer retention. You may request deletion of your data subject to applicable law.

6. Your Rights

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal data, or to object to certain processing. You may also have the right to data portability and to withdraw consent where we rely on it. To exercise these rights or ask questions, contact us at [email protected]. You may also have the right to lodge a complaint with a supervisory authority.

7. Cookies and Tracking

Our website may use cookies and similar technologies. For details, please see our Cookie Policy.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page and update the "Last Updated" date. We encourage you to review this policy periodically.

9. Contact Us

For any questions about this Privacy Policy or our data practices, please contact us at [email protected] or at Level 2, 211 La Trobe Street, Melbourne Central, Melbourne VIC 3000, Australia. Phone: +61 3 9922 1350.